Increase Member Retention by
Passion, Purpose, Belonging
Confident Communities Consulting will ensure your success in supporting and retaining members through compelling online communities that house up-to-the-minute resources, thought leadership, continuing education, volunteer opportunities, mentorship, and networking.
CCC has worked with dozens of associations serving different industries and localities with their own unique community cultures. CCC will help you to consistently demonstrate value to your members through the connections and knowledge sharing that are found in successful communities.
The CCC Story
In 2017, principal consultant Catherine Hackney started Confident Communities Consulting after recognizing a deep need for specialized online community management services in the professional association world. Then began the rewarding work of sharing her online community expertise with a variety of associations. Catherine is at the heart of every CCC project. As a result of the relationships Catherine has built during her years in the industry, Confident Communities Consulting has a wide range of expertise to draw on. CCC has developed a reputation of insightful understanding of the association community world.
“Through my experience as a member of several online communities and working in the Membership department of a professional association, my passion grew to learn all I could about leading robust member-only communities. I became uniquely qualified to offer community management consulting to advance the success of association communities. Nothing gives me more satisfaction than seeing posts from members about how the community has personally and professionally benefited them. I plan to continue bringing value to community members in all types of professional communities for many more years.”
-Catherine Hackney, Principal Consultant
CCC has been a Certified Partner of Higher Logic since 2020. Catherine also mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016. Reach out on LinkedIn or on HUG!