Increase Member Retention by
Building a Thriving Online Community

Learn How

Passion, Purpose, Belonging

Confident Communities Consulting will ensure your success in supporting and retaining members through compelling online communities that house up-to-the-minute resources, thought leadership, continuing education, volunteer opportunities, mentorship, and networking.

CCC has worked with dozens of associations serving different industries and localities with their own unique community cultures. CCC will help you to consistently demonstrate value to your members through the connections and knowledge sharing that are found in successful communities.


The CCC Story

In 2017, principal consultant Catherine Hackney started Confident Communities Consulting after recognizing a deep need for specialized online community management services in the professional association world. Then began the rewarding work of sharing her online community expertise with a variety of associations. Catherine is at the heart of every CCC project. As a result of the relationships Catherine has built during her years in the industry, Confident Communities Consulting has a wide range of expertise to draw on. CCC has developed a reputation of insightful understanding of the association community world.

“Through my experience as a member of several online communities and working in the Membership department of a professional association, my passion grew to learn all I could about leading robust member-only communities. I became uniquely qualified to offer community management consulting to advance the success of association communities. Nothing gives me more satisfaction than seeing posts from members about how the community has personally and professionally benefited them. I plan to continue bringing value to community members in all types of professional communities for many more years.”
-Catherine Hackney, Principal Consultant

CCC has been a Certified Partner of Higher Logic since 2020. Catherine also mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016. Reach out on LinkedIn or on HUG!

What Clients Are Saying

I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...

Luke ZimmerPrincipal Consultant, Skariphos

I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators...

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules...

Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...

Katie Berlin, DVMDirector of Content Strategy, AAHA

Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...

Lilliane Smothers, CAEDirector of Membership, ASDA
View All

Improve Your Community Member Experience Today