Increase Member Retention
A Sense of Belonging
Confident Communities Consulting will ensure you are successful at supporting and retaining members through a compelling online community that houses unmatched resources like thought leadership, continuing education, volunteer opportunities, networking, and more.
CCC has worked with dozens of associations serving different industries and localities with their own unique community cultures.
It’s time for you to provide more unique value to your members through the knowledge sharing and sense of belonging that are found in successful communities. Members don’t renew because they’re engaged. They renew because they feel that they belong.
The CCC Story
In 2017, Catherine Hackney started Confident Communities Consulting after recognizing a deep need for strategic online community services in the professional association industry. Thus began the rewarding work of sharing her expertise with a variety of associations. Catherine is at the heart of every CCC project. As a result of the relationships Catherine has built during her years in the industry, CCC has a wide range of assets to draw upon. CCC has a reputation of insightful understanding of professional associations. She is the premier association community consultant.
“Through my experience, personally as a member of several online communities and professionally working in the Membership department of a professional association, my passion is to create robust member-only communities. I am uniquely qualified to offer community management consulting to advance the success of association communities and member retention strategies.
I believe members renew because they feel connected to the people, knowledge, and opportunities that matter to their professional lives. I know that online communities can create that sense of belonging, but only when they’re intentionally designed to become part of the membership experience.”
-Catherine Hackney, Owner & Principal Consultant
CCC has been a Certified Partner of Higher Logic since 2020. Catherine mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016. She is also President Elect of the Community Consultants Collective.
