We increase retention and revenue by building thriving communities

How We Help

Philosophy, Passion, and Purpose

Our consultants ensure your success in supporting and retaining community members through compelling online communities that house up-to-the-minute resources, thought leadership, continuing education, mentorships, and networking. We have worked with dozens of organizations serving different industries and localities with their own unique community cultures. Our consultants consistently demonstrate value to community members through the connections and knowledge sharing that are found in successful communities.

Contact Us

Our Story

In 2017, principal consultant Catherine Hackney started Confident Communities Consulting after recognizing a deep need for specialized online community management services. Then began the rewarding work of sharing her online community expertise with a variety of organizations. Catherine is at the heart of every Confident Communities Consulting project; you can be assured that your project will receive her full attention. As a result of the relationships Catherine has built during her years in the industry, Confident Communities Consulting has a wide range of expertise to draw on. With Catherine at the helm, Confident Communities Consulting has developed a reputation of insightful understanding of the online community world.

“Through my experience as a member of several online communities, my passion grew to learn all I could about communities. I became uniquely qualified to offer community management consulting to advance the success of many more organizations’ communities. Nothing gives me more satisfaction than seeing a post from a member about how the community has personally benefited them. I plan to continue bringing value to community members in all types of professional communities.”

Catherine also mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016.

What Clients Are Saying

I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are. She helped our team maintain our online communities during a critical growth period, and she helped us discover tools and techniques to better tell the story of our community and its value.

Luke ZimmerPrincipal Consultant, Skariphos

I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators, and of course helping our Super Admins. She continues to be a valuable asset for us

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules and was kind enough to walk through each one as we asked questions. Catherine was focused and efficient and then sent follow up resources within an hour of the call.

Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America
View All

Improve Your Community Member Experience Today

Contact Us