What Clients Are Saying

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"Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point. She and her team made my job so much easier as I knew I never needed to worry about what was going on in the community - I could just be involved when called upon or desired. Highly recommend Confident Communities! "

Katie Berlin, DVMDirector of Content Strategy, AAHA

"Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us.

She is the best resource for launching engagement platforms and maximizing their effectiveness. Her professionalism has given our team the confidence we need to launch our engagement platform. We are grateful for her amazing work and look forward to continually improving the member experience with her assistance."

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

"Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification, and put in place a weekly duplicate check with our database. Through Catherine’s work, we expanded our volunteer contributors group and created an internal staff team to brainstorm new engagement ideas. Catherine knows online communities and can help your organization bring value to the platform."

Lilliane Smothers, CAEDirector of Membership, ASDA

"There is nothing Catherine does not know about planning, building, improving, and managing online communities. I've had the pleasure of hiring and working with Catherine now at two different organizations; one where she helped us completely set-up our Higher Logic online community and the other where she revamped our Higher Logic community. Catherine's calm demeanor, keen sense of organization, her ability to handle multiple projects with competing deadlines, her willingness to try new things and even take on projects outside of her wheelhouse, makes her an ideal consultant and partner. Catherine has a strong work ethic and to top it all off, she has a heart of gold. Catherine earns my highest recommendation. If you are looking for a community consultant, Catherine is your contact!"

Leslie CookMembership, Engagement, & Training Manager, Utility Analytics Institute

“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators, and of course helping our Super Admins. She continues to be a valuable asset for us – “Catherine will know how to…” is a common phrase in my department when we want to try something new and don’t know where to start.

She is highly responsive, understands the member experience, and has been able to guide us to utilize best practices. Her relationship with Higher Logic has provided some additional insights for us as well as tips for navigating the admin experience.

She carefully listened to our needs and truly wanted to help us accomplish our mission – and succeeded!

In addition to her professional talents, she is also just a great person to work with – friendly, open, and passionate about what she does.”

Melissa Swartz, CAEDirector of Membership and Community Operations, ISACA

“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are. She helped our team maintain our online communities during a critical growth period, and she helped us discover tools and techniques to better tell the story of our community and its value. Since then, we have continued to work together on projects, and I would highly recommend reaching out to her not only for community management tips, but also for career advice!”

Luke ZimmerPrincipal Consultant, Skariphos

“Catherine not only handled all technical aspects of our member community but streamlined the number of discussion groups to those most valuable to our members, instituted a volunteer community champion program to increase participation and engagement and proactively ensured every new association employee understood the purpose of the community as a member benefit.”

Martha Huckaby, MSWSenior Manager of Member Engagement, MGMA

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