”"There is nothing Catherine does not know about planning, building, improving, and managing online communities. I've had the pleasure of hiring and working with Catherine now at two different organizations; one where she helped us completely set-up our Higher Logic online community and the other where she revamped our Higher Logic community. Catherine's calm demeanor, keen sense of organization, her ability to handle multiple projects with competing deadlines, her willingness to try new things and even take on projects outside of her wheelhouse, makes her an ideal consultant and partner. Catherine has a strong work ethic and to top it all off, she has a heart of gold. Catherine earns my highest recommendation. If you are looking for a community consultant, Catherine is your contact!"
Leslie CookMembership & Digital Engagement Manager, Utility Analytics Institute
”“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators, and of course helping our Super Admins. She continues to be a valuable asset for us – “Catherine will know how to…” is a common phrase in my department when we want to try something new and don’t know where to start.
She is highly responsive, understands the member experience, and has been able to guide us to utilize best practices. Her relationship with Higher Logic has provided some additional insights for us as well as tips for navigating the admin experience.
She carefully listened to our needs and truly wanted to help us accomplish our mission – and succeeded!
In addition to her professional talents, she is also just a great person to work with – friendly, open, and passionate about what she does.”
Melissa SchwartzManager, Volunteer Engagement, ISACA
”“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are. She helped our team maintain our online communities during a critical growth period, and she helped us discover tools and techniques to better tell the story of our community and its value. Since then, we have continued to work together on projects, and I would highly recommend reaching out to her not only for community management tips, but also for career advice!”
Luke ZimmerPrincipal Consultant, Skariphos
”“Catherine not only handled all technical aspects of our member community but streamlined the number of discussion groups to those most valuable to our members, instituted a volunteer community champion program to increase participation and engagement and proactively ensured every new association employee understood the purpose of the community as a member benefit.”
Martha Huckaby MSWSr. Manager, Member Engagement, Medical Group Management Association
”“Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules and was kind enough to walk through each one as we asked questions. Catherine was focused and efficient and then sent follow up resources within an hour of the call.
She really energized our team to revitalize our efforts on the engagement side on our site. Thank you for everything, we are looking forward to seeing how all of these improvements increase engagement and retention with our members.”
Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America