Online Community Consulting &
Fractional Services for Associations

Increase your member retention by building a trusted online community with the help of an expert

Let's Connect

What Clients Are Saying

“Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...”

Lilliane Smothers, CAEDirector of Membership, ASDA

“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...”

Luke ZimmerPrincipal Consultant, Skariphos

“Our team could not function as efficiently or have the site structure, design, and content we have today without Catherine's support.”

Amy NewmanTechnology Coordinator, Association for Business Communication

“Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...”

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

“Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...”

Katie Berlin, DVMDirector of Content Strategy, AAHA

“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities off the ground, creating the microsites for our 220 global chapters...”

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA
View All

Experienced and Reliable

Not feeling like you (or your members) are getting the most out of your online community? Increase the confidence members have in your organization with the help of an experienced online community professional.

Catherine Hackney has over a decade of experience with managing member communities. Catherine will work with you through a personalized approach by getting to know your goals and audience intimately to customize a plan that fits your needs.

Read Catherine's Story

Technical
Solutions

Elevate your team’s proficiency with personalized training, ensuring optimal utilization, and maximum impact of your platform.

Platform
Functionality

Harness CCC’s mastery to unleash the full potential of your tools to empower your association to provide an exceptional experience.

Day-to-Day
Maintenance

Not enough internal resources to support your community? Optimize efficiency and cost savings by hiring CCC for fractional services.

Data-Driven
Results

Elevate engagement and retention with profound insights through analysis of both qualitative and quantitative metrics.

A successful online community is

A group of people brought together virtually through shared values, interests, and/or needs that creates a sense of belonging.

A community of practice is important for professional and trade associations to build amongst members because it achieves goals more efficiently than traditional methods: strengthens loyalty, extends the impact of marketing, and helps you keep a pulse on your members’ changing needs. All of these positively impacts member retention and the longevity of your organization.

Learn About Our Services

Increase Your Community Member Retention Today

Let's Get Started