Online Community Consulting &
Management Services for Associations

Increase your member retention by building a trusted and thriving online community with the help of an expert

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What Clients Are Saying

I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...

Luke ZimmerPrincipal Consultant, Skariphos

I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators...

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules...

Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...

Katie Berlin, DVMDirector of Content Strategy, AAHA

Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...

Lilliane Smothers, CAEDirector of Membership, ASDA
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Experienced and Reliable

Not feeling like you (or your members) are getting the most out of your online community? Increase the confidence members have in your organization with the help of an experienced online community management professional. Catherine Hackney has over a decade of experience with managing communities. Catherine will work with you through a personalized approach by getting to know your goals and audience intimately to customize a plan that fits your needs. Reach out on LinkedIn or on HUG!

Catherine's Story


Elevate your team’s proficiency with personalized training, ensuring optimal utilization and maximum impact of your platform.


Harness CCC’s mastery to unleash the full potential of your tools to empower your association to provide an exceptional experience.


Elevate engagement and retention with profound insights through analysis of both qualitative and quantitative metrics.


Not enough internal resources to support your community? Optimize efficiency and cost savings by letting CCC handle necessary tasks.

A successful online community is…

A group of people who create a sense of belonging through shared values, interests, and needs. Communities are important to associations because they achieve goals more efficiently than traditional methods: strengthen brand loyalty, extend the impact of marketing, and help you keep a pulse on your members’ needs as they change.

CCC's Services

Improve Your Community Member Experience Today