Online Community Management Services

We increase your member retention by building trusted and thriving online communities

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Experienced and Reliable

Increase the confidence customers have in your organization with the help of our experienced online community management professionals. Our consultants work with you through a personalized approach, which allows us to get to know your goals intimately so we can customize a plan that fits your needs.

Our Story

What we do





A successful online community is…

A group of people who create a sense of fellowship due to shared values, interests, and resources. Communities are important to business because they achieve goals more efficiently than traditional methods, they extend the impact of marketing, and strengthen brand loyalty. Organizations of all sizes and industries can benefit from online community management and customer engagement services.

Our Services

What Clients Are Saying

I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are. She helped our team maintain our online communities during a critical growth period, and she helped us discover tools and techniques to better tell the story of our community and its value.

Luke ZimmerPrincipal Consultant, Skariphos

I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators, and of course helping our Super Admins. She continues to be a valuable asset for us

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules and was kind enough to walk through each one as we asked questions. Catherine was focused and efficient and then sent follow up resources within an hour of the call.

Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point. She and her team made my job so much easier as I knew I never needed to worry about what was going on in the community - I could just be involved when called upon or desired. Highly recommend Confident Communities!

Katie Berlin, DVMDirector of Content Strategy, AAHA

Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us. She is the best resource for launching engagement platforms and maximizing their effectiveness. Her professionalism has given our team the confidence we need to launch our engagement platform. We are grateful for her amazing work and look forward to continually improving the member experience with her assistance.

Dave GoldenDirector of Technology and Digital Strategy, AASHTO

Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification, and put in place a weekly duplicate check with our database. Through Catherine’s work, we expanded our volunteer contributors group and created an internal staff team to brainstorm new engagement ideas. Catherine knows online communities and can help your organization bring value to the platform.

Lilliane Smothers, CAEDirector of Membership, ASDA
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Improve Your Community Member Experience Today

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