Online Community Consulting &
Fractional Services for Associations

Increase member retention by elevating your underperforming online community. Transform it into an indispensable part of the membership experience.

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What Clients Are Saying

“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities off the ground, creating the microsites for our 220 global chapters...”

Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

“The results spoke for themselves. Member adoption grew from 12% to 94% of our membership, and engagement activity increased by over 400%, from around 400 to more than 2,000 posts per month.”

Christopher Marrs, CAEGeneral Manager, Strategy & Member Experience, Migration Institute of Australia

“Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...”

Katie Berlin, DVMDirector of Content Strategy, AAHA

“Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...”

Lilliane Smothers, CAEDirector of Membership, ASDA

“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...”

Luke ZimmerPrincipal Consultant, Skariphos

“Our team could not function as efficiently or have the site structure, design, and content we have today without Catherine's support.”

Amy NewmanTechnology Coordinator, Association for Business Communication

“Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...”

Dave GoldenDirector of Technology and Digital Strategy, AASHTO
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Experienced and Reliable

Associations don’t lose members because they lack information. They lose members because they lack connection. Catherine Hackney helps professional associations transform underperforming online communities into places where members belong—because belonging is what turns participation into loyalty.

Catherine has over a decade of experience building successful online communities for professional associations. Working with you through a personalized approach, she will get to know your goals and audience intimately to customize a plan that fits your needs.

Catherine consults with associations to create  intentional, well-managed communities that will strengthen your member satisfaction and retention.

Read Catherine's Story

Technical
Solutions

Elevate your team’s proficiency with personalized training, ensuring optimal utilization, and maximum impact of your platform.

Platform
Functionality

Harness CCC’s mastery to unleash the full potential of your tools to empower your association to provide an exceptional experience.

Day-to-Day
Maintenance

Not enough internal resources to support your community? Optimize efficiency and cost savings by hiring CCC for fractional services.

Data-Driven
Results

Elevate member engagement and retention with profound insights through analysis of both qualitative and quantitative metrics.

A successful online community is

A group of people who come together virtually because of shared values, interests, and/or needs and feel a sense of belonging to the group.

A community of practice is important for professional and trade associations to build amongst members because it achieves goals more efficiently than traditional methods. It strengthens loyalty, extends the impact of marketing, and allows you to keep a pulse on your members’ changing needs. All of these positively impact member retention, nondues revenue, and the longevity of your organization.

Learn About Available Services

Increase Your Member Retention Today

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