Online Community Management Services

We increase your member retention by building trusted and thriving online communities

Experienced and Reliable

Increase the confidence customers have in your organization with the help of our experienced online community management professionals. Our consultants work with you through a personalized approach, which allows us to get to know your goals intimately so we can customize a plan that fits your needs.

Our Story

What we do

Technical
Solutions

Platform
Functionality

Usage
Solutions

Day-to-Day
Upkeep

A successful online community is…

A group of people who create a sense of fellowship due to shared values, interests, and resources. Communities are important to business because they achieve goals more efficiently than traditional methods, they extend the impact of marketing, and strengthen brand loyalty. Organizations of all sizes and industries can benefit from online community management and customer engagement services.

Our Services

What Clients Are Saying

“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are. She helped our team maintain our online communities during a critical growth period, and she helped us discover tools and techniques to better tell the story of our community and its value.”
Luke ZimmerPrincipal Consultant, Skariphos

“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators, and of course helping our Super Admins. She continues to be a valuable asset for us”
Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

“Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules and was kind enough to walk through each one as we asked questions. Catherine was focused and efficient and then sent follow up resources within an hour of the call.”
Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

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Improve Your Community Member Experience Today