Higher Logic, Forj & Tradewing
Community Consulting & Services

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Custom Solutions

Strategic Development: Confident Communities Consulting works with you to craft a concise and effective strategy, aligned with your goals.
Platform Selection: Identify the best platform to fit your specific needs and budget, ensuring optimal engagement.
Efficient Platform Utilization: Community platforms can be complex and time-consuming to learn. Partner with CCC to leverage the full capabilities of your chosen platform.
Launch Support: Whether you’re starting from scratch or launching a new program within an existing community, CCC provides expert support for a successful launch.
Community Revitalization: Re-energize your community by rekindling member interest and participation.
Reporting and Analysis: Understand what works, identify areas for improvement, and make data-driven decisions.
Services Tailored for Associations: CCC caters to associations of all sizes and industries, recognizing the unique needs and dynamics of associations. Principal consultant Catherine Hackney brings a wealth of experience, specializing in platforms like Higher Logic and Tradewing.

Let's Work Together

Nurture With Intention

Just like gardens, online communities thrive when nurtured with intention. CCC understands that community success requires ongoing attention – a delicate balance of seeding and pruning. CCC goes beyond the basics with proactive solutions to challenges such as functionality limitations, inappropriate usage, and member needs.

This comprehensive approach covers the spectrum of community management, ensuring seamless launches and enhancements. Resulting in a vibrant online space that not only attracts thoughtful activity but becomes a hub your members are excited to be a part of and eager to share with their peers.

Embrace the power of a confident community strategy with CCC – where expertise meets dedication to your success.

Testimonials

What Clients Are Saying

“I’ve known Catherine for years, but it was during my time at National Geographic that I discovered how indispensably important her community management skills are...”
Luke ZimmerPrincipal Consultant, Skariphos

“I give Catherine Hackney my highest recommendation. She was instrumental in getting our Higher Logic communities (“Engage”) off the ground, creating the microsites for our 220 global chapters, training the 600+ chapter microsite administrators...”
Melissa SchwartzSr. Manager, Volunteer Engagement, ISACA

“Catherine was fantastic with our team. She provided a detailed yet attainable review and plan for improvements for our automation rules...”
Kelsey GlatfelterAssociate Director, Membership & Social Media, The Gerontological Society of America

“Catherine is an incredible asset in online community development and management. She is kind, confident, and professional and her combination of experience and instinct is always on point...”
Katie Berlin, DVMDirector of Content Strategy, AAHA

“Catherine has been a valuable resource as AASHTO created and configured our communities. As we prepare for launch, we launch with confidence knowing that Catherine is behind us...”
Dave GoldenDirector of Technology and Digital Strategy, AASHTO

“Catherine brought much needed experience and guidance to the launch of our online community. She helped us revamp our community system emails, gamification...”
Lilliane Smothers, CAEDirector of Membership, ASDA

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