Increase Member Retention by
A Sense of Belonging
Confident Communities Consulting will ensure your success in supporting and retaining members through compelling online communities that house resources like thought leadership, continuing education, volunteer opportunities, networking, and more.
CCC has worked with dozens of associations serving different industries and localities with their own unique community cultures. It’s time for you to provide value to your members through the connections and knowledge sharing that are found in successful communities.
The CCC Story
In 2017, Catherine Hackney started Confident Communities Consulting after recognizing a deep need for specialized online community management services in the professional association world. Then began the rewarding work of sharing her expertise with a variety of associations. Catherine is at the heart of every CCC project. As a result of the relationships Catherine has built during her years in the industry, CCC has a wide range of assets to draw on. CCC has a reputation of insightful understanding of the association community world.
“Through my experience personally as a member of several online communities and professionally working in the Membership department of a professional association, my passion grew to learn all I could about leading robust member-only communities. I became uniquely qualified to offer community management consulting to advance the success of association communities. Nothing gives me more satisfaction than seeing posts from members about how the community has directly benefited them.”
-Catherine Hackney, Principal Consultant
CCC has been a Certified Partner of Higher Logic since 2020. Catherine also mentors budding community professionals and has been an MVP member of the Higher Logic user group, HUG, since 2016. Reach out on LinkedIn or on HUG!
